Extra Services
Apart from offering tour packages, a tour company typically provides a range of services that enhance the overall travel experience. These additional services help ensure convenience, comfort, and a seamless travel experience for clients. Below are detailed explanations of some of the common services offered by tour companies
Personalized Itineraries: Tour companies often assist clients in creating customized itineraries based on their preferences, budget, travel dates, and special interests. This service ensures that travellers get a tailored experience, from adventure travel to luxury trips.
Destination Advice: For clients who may be unsure of where to go or what to do, tour companies provide expert advice on destinations, including the best times to visit, local customs, visa requirements, and potential health concerns like vaccinations.
Multi-Destination Planning: If clients are traveling to multiple countries or regions, tour companies handle the logistics of coordinating transport, accommodations, and activities across various locations.
Hotel and Lodge Reservations: In addition to securing rooms in luxury hotels or lodges that align with the client’s preferences, tour companies often have partnerships with exclusive properties, giving clients access to special rates or amenities like room upgrades, complimentary meals, or spa treatments.
Alternative Accommodations: For more adventurous or budget-conscious travelers, tour companies can arrange alternative lodging options such as hostels, boutique stays, home-stays, eco-lodges, or glamping sites.
Special Requests: Tour companies manage special requests like accessible rooms, adjoining rooms for families, or unique lodging experiences (e.g., staying in a treehouse or private villa).
Airport Transfers: Tour companies provide hassle-free airport pick-up and drop-off services. Whether it’s a private car, shuttle, or luxury vehicle, they ensure clients arrive at their destination with comfort and ease.
Intercity and Intra-city Transfers: For clients traveling between cities or tourist spots, companies arrange for private or shared transfers, ensuring punctuality and safety. In some cases, they provide chauffeured services for city tours or excursions.
Car Rentals: Some tour operators offer car rental services, providing clients with a range of vehicle options from economy cars to luxury SUVs. This allows travelers the freedom to explore destinations at their own pace.
Flight Booking: Tour companies assist in booking domestic and international flights, and they often help secure better rates through partnerships with airlines. This also includes rebooking in case of cancellations, handling ticket modifications, and coordinating baggage services.
Train and Cruise Bookings: For destinations where trains or cruises are popular modes of transport, such as in Europe or along Africa’s rivers, the tour company can arrange rail passes, sleeper trains, or cruise bookings, often integrating them into the overall itinerary.
Visa Processing: Tour companies often help clients with the complex process of obtaining visas, providing guidance on required documents, submitting applications, and even expediting services when necessary.
Travel Insurance: Many tour operators offer travel insurance plans that cover trip cancellations, medical emergencies, lost luggage, and other unforeseen events. This ensures peace of mind for travelers in case something goes wrong during the trip.
Passport Assistance: While not every tour company offers this service, some may assist travelers in renewing or obtaining a new passport, either by providing guidance or connecting them with official services.
Local Guides: Tour companies often provide certified local guides who have in-depth knowledge of the destination’s history, culture, and wildlife. These guides enhance the experience by offering personal insights and ensuring the safety and enjoyment of travelers.
Private Tours: For clients who prefer a more intimate experience, private tours with personalized guides can be arranged. This allows for a more flexible and tailored experience, where the schedule is built around the client’s preferences.
Group Excursions: Tour operators often organize group activities or day trips that include transportation, meals, and guided visits to popular tourist attractions, ensuring that all logistics are taken care of.
Specialty Tours: Some companies offer themed tours such as photography tours, culinary tours, wine tasting, wildlife safaris, or heritage-focused trips. These niche tours cater to travelers with specific interests.
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We take pride in being among the best and most ethically-responsible tour operators/ travel agents in East Africa. We believe it is essential to connect as many elements that make a memorable safari adventure to our clients as possible to support that vision.